Monday, August 11, 2003

So I called the Macy's Credit card customer service line to let them know that Myself did not recieve his card yet in the mail. Myself did recieve the PIN number, though to a card I hove not gotten. So after wading through the initial voice response, Myself has to listen to three minutes of a commercial expounding the all the features and benefits of owning a Macy's credit card, when Myself is finally allowed the option of speaking to a live person, since none of the automated options are to do what I want. So now I hold, since "All our representatives are busy, and my call will be taken in the order in which it was made" , listening to the annoying muzak playing on hold. another four minutes apss and I get a live person, hooray, I tell them I got my PIN notice but have not yet gotten my card in the mail. So she asks me, and I swear this is true, "What is your account number?" I was able to contain myself, I repeated, that I haven't gotten my card, and in the end she was able to help me out but geez this is one of the most piss-poor customer service lines that I have ever encountered. The fact that I had to sit and listen to minutes long commercials before even given other options. My actual business took about two minutes, but I spent about ten minutes either listening to a commercial or on hold listening to bad muzak.

No comments: